Gold Snapper Mosman

Dear Spencer, Thank you for bringing this to our attention. We are very SORRY to hear about your experience and are genuinely concerned that you felt unwell after eating sashimi from our store. At Gold Snapper Mosman we take food safety extremely seriously, and all of our sashimi is cut fresh daily following strict hygiene standards, so hearing this is very upsetting for our team. Regarding the oysters, we sincerely apologise for the way the bag was packed. A new staff member served you and unfortunately did not properly explain how the bag should be held to keep the oysters level. That should have been communicated clearly and we take responsibility for that oversight. We would truly appreciate the opportunity to make this right for you. Please contact us directly so we can organise a full refund, and we would also be happy to personally deliver a fresh complimentary meal anywhere in Sydney as a gesture of goodwill. Can you please reach out to us at 0459282104 so we can resolve this properly. We sincerely apologise again and hope we have the chance to restore your trust. Warm regards, Team Gold Snapper Mosman