Groes Inn Hotel & Restaurant, Conwy

Dear Sarah Jones,Thank you for your feedback, and for taking the time to write about your visit. We sincerely apologise for the disappointing experience you encountered at our establishment. Your comments regarding the service and food quality have been duly noted, and we understand your frustration with the lack of responsiveness from our staff. Please be assured that we will address these issues internally to ensure they are rectified. It saddens us to hear that your long-standing loyalty has been marred by this visit, and we would love the opportunity to make amends and regain your trust. We hope you will consider giving us another chance to provide you with the exceptional experience you deserve.We look forward to welcoming you back to Groes Inn, Conwy soon!Kind regards, Rob Williams General Manager

Dear Jennie Todd,Thank you for your feedback, and for taking the time to write about your visit.We appreciate your compliments on the charming pub and the unique tree room. We're sorry to hear that the steak pie didn't meet your expectations; we will address this with our kitchen team to ensure improved quality. Your feedback about the service timing and staff engagement is duly noted, and we'll strive to enhance these aspects for a better experience.We look forward to welcoming you back to Groes Inn, Conwy soon!Kind regards,Rob WilliamsGeneral Manager

Dear Dave Pick,Thank you for your feedback, and for taking the time to write about your visit.We are delighted to hear that you enjoyed the steak and ale pie and that your wife liked the sea bass. Your comments about the friendly and efficient service are greatly appreciated. We will review the wine pricing to ensure it offers better value.We look forward to welcoming you back to Groes Inn, Conwy soon!Kind regards, Reception - Groes Inn