Guapo's Cocina & Bar

Hello Saraya, Thank you for taking the time to share your experience with us. We are truly sorry for how your visit made you and your friend feel, especially on what should have been an enjoyable Cinco de Mayo celebration. What you described is deeply disappointing to read, and we sincerely apologize for the lack of attentiveness, communication, and hospitality you experienced during your time with us. No guest should ever feel overlooked or unwelcome at Guapo’s. While Cinco de Mayo was an exceptionally busy day for our team, that is never an excuse for making any guest feel ignored or uncomfortable. We understand why this experience was upsetting, and we genuinely appreciate you bringing it to our attention with such honesty and grace. Your feedback has been shared with our management team so this can be addressed internally with the seriousness it deserves. We truly value every guest who walks through our doors, and we are sorry we failed to provide the warm and welcoming experience that Guapo’s is known for. Please feel free to contact us directly at guaposguestrelations@guaposrestaurant.com so we can make this right. Best, Guapo’s Guest Relations Team