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Ответ владельца
18 дней назад
We're truly sorry to hear about your disappointing experience at our restaurant. Your feedback is extremely valuable to us, and we take it seriously. We apologize for falling short of your expectations regarding the atmosphere, service, and food quality. We assure you that we do not engage in any unethical practices to inflate our reviews. We will address your concerns with our staff and management to ensure that improvements are made, particularly regarding friendliness and language proficiency. We understand if you choose not to return, but we hope you might consider giving us another chance in the future to provide you with a better dining experience. Thank you for bringing these issues to our attention.