Harumama Noodles + Buns - Carlsbad

Hi Tomo, I'm sorry to hear about your disappointing experience. Here's a response you might consider: Dear [Reviewer's Name], We're deeply sorry to hear about your recent experience at our restaurant. Providing exceptional service and delicious food is our top priority, and we regret that we fell short of your expectations during your visit. Your feedback about the lack of enthusiasm in our service and the food not meeting your expectations is concerning, and we apologize for any inconvenience or disappointment caused. We take your comments seriously and will address them with our team to ensure that we provide a better experience for our guests in the future. We understand your decision not to return anytime soon, but we hope you'll reconsider and give us another chance to exceed your expectations. Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back and restore your faith in us.

Hi Ivy, Thank you for taking the time to share your feedback with us. We're glad to hear that you were drawn in by our charming character bao and that you found the macarons delightful. While we're pleased that you enjoyed the overall experience and found our restaurant to be quaint with warm and friendly service, we regret that the food didn't quite meet your expectations. Providing exceptional dishes is important to us, and we'll take your comments into consideration as we continue to refine our menu offerings. We appreciate your recommendation to give us a try at least once, and we hope to have the opportunity to welcome you back for another visit. Thank you again for your feedback, and we look forward to the possibility of serving you again in the future.