Hoosier Seoulmate Korean Restaurant

Hi Daniel! First I must start off with a very sincere apology for the service you received. The server who serviced you was a young student and trainee who is not only new to customer service and food service, but also to our restaurant and our menus. Regardless, we should have taken more care into her training prior to allowing her to serve on her own, so we certainly take responsibility. As for the crabs, unlike American-style crabs, Korean marinated crabs are eaten without crackers or scissors. They are simply picked up with hands or chopsticks, bitten into, and the meat (not just the “juice” as the server described) pulled out by teeth and mouth. This is why the crabs are not served with crackers. Youtube blogs of others eating Korean marinated crabs serve a much better depiction. The closest I can compare it to is how crawfish are eaten. We should have provided this explanation prior to confirming your order, so I certainly understand where the misunderstanding occurred. Also, the scissors that the sever offered were clean scissors from the kitchen that are used for foodservice use, so I also apologize for that misunderstanding as well if the server did not make that clear. We would never offer or use non-food service utensils for food service use. Furthermore, there was a misunderstanding in how your transaction was completed. The kitchen staff had instructed that the crabs were not to be included in the bill as it was replaced, so we again apologize for that misunderstanding that occurred between the server and the kitchen staff and the trouble that it caused you. If you are able to stop by at anytime, we would most certainly be happy to provide a refund for you. If you are unable to stop by anytime soon, please send us an email at hoosierseoulmate@gmail.com. We would love to send you a gift card so that you could try other menus when you are in town. I also attempted to locate your receipt to try and provide a refund, but was unable to find a transaction with the marinated crab. If you are able to email us the receipt info, we can try to refund you remotely as well. We are a family-owned and operated restaurant that truly takes pride in bringing our customers an enjoyable food and dining experience, so we are so disheartened that you had such poor experience dining with us. Your feedback most definitely provided new insight to us from a non-Korean customer experience perspective, so we are so thankful for your feedback and have already implemented changes to help better explain our menus and provide a better dining experience. Thanks again!