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Множество посетителей указывают на то, что персонал в JW Marriott Hotel Riyadh потрясающий. Многие клиенты говорят, что сервис здесь роскошный. Судя по отзывам гостей, в этом месте спокойная атмосфера. Клиенты оценивают это заведение на 4.3 на Google.
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Отзывы посетителей о JW Marriott Hotel Riyadh
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Ali Al-Yousifi
6 месяцев назад на Google
Maybe this is the only review I really wanted to post and make sure to share because of how great I was treated at this hotel! Three people made my one-night stay an amazing experience, and I will definitely come back. First, from reception, Mr. Abdullah was very welcoming and beyond kind and generous. I have never experienced this kind of treatment in any other hotel, from check-in to check-out. Second, Mr. Ahmed from housekeeping — I met him in the room, and he was overseeing everything before I even got there, and everything was already perfect. Third, Concierge Mr. Mohamed — unbelievable how he made sure everything I asked for was done in the best way possible. He even stayed longer to make sure I arrived and to check that the service I requested was delivered properly. Great Saudi staff who made my stay beyond enjoyable. A great team and amazing hospitality. Definitely one of the best hotels in Riyadh, and I hope to come back soon. To the hotel management: these guys truly made my stay wonderful. Thanks a lot. Service: 5
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Allyson Lim
6 месяцев назад на Google
I stayed at JW Marriott Riyadh from 4–8 January. During checkout, my husband and I were double charged 5,702 SAR. We were informed the duplicate charge would be refunded within four weeks. It is now 5 weeks later, and no refund has been processed. Over the past several weeks: - Calls weren’t answered - If they were answered, we would be transferred to the wrong department - Promised callbacks never happened - No clear ownership of the case with no customer care in the world For a five-star hotel operating under the Marriott brand, this level of follow-up and financial accountability is unacceptable. Service: 1
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Sara Hartley
7 месяцев назад на Google
I wish I could give more stars. Everything from start to finish about my experience here has been fantastic. My credit card had issues booking and the registration team worked with me to get it fixed. At check in, they were welcoming and kind. Each day while both at the spa and the Glass Garden, the employees welcome me by name, remember the small details and genuinely care. The rooms are beautiful and the breakfast each morning is fresh with a wide array of options. The icing on the cake, when the grocery delivery service lost my order, the manager took time to search high and low and when it was determined it was missing, he sent his team to rebuy it. When I tried to offer my thank you, he refused saying I was a family guest. It honestly brought me to tears. As far as I’m concerned, everyone should come to stay here and I can’t wait to come back. I only wish every place was so wonderful. Service: 5
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Адрес
King Fahd Rd, Эр-Рияд, Саудовская Аравия
Instagram
@jwmarriottriyadh
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