J
Ответ владельца
3 месяца назад
Hello Lance, You spoke directly with me, the owner — not an employee. During our conversation, I explained multiple times that there is an active support ticket open with the loyalty program vendor regarding reward points not registering correctly for some customers. I also explained that we are aware of the issue and are considering suspending the loyalty program altogether until the vendor resolves it. You stated that the rewards program is the only reason you visit, and I again made it clear that the issue has already been reported and is currently being handled through the vendor’s support system. At this point, the matter is outside of our hands until the vendor completes their investigation and provides a resolution.
