Hotel Solaria Ischgl

Name: Hotel Solaria Ischgl
Address: Dorfstr. 39, Ишгль, Тироль, Австрия
Telephone: +4354445205
Price range: $$
Rating: 2.6

200 оценок

№44 из 92 ресторанов в Ишгле

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После посещения этого ресторана можно насладиться прогулкой с видом на Erlebnispark Vider Truja. Удобное расположение Hotel Solaria Ischgl позволяет легко добраться до него даже в час пик. По отзывам клиентов, персонал здесь замечательный. Посетителям нравится неплохой сервис. Гости отмечают, что цены в этом месте ужасные. Гостям не нравится атмосфера этого заведения, но оценка этого ресторана 4.7 на Google.

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удобное расположение отличный сервис завтрак вежливый персонал ужин

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(4.6/5)

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Alex Kos 7 лет назад на Google

Рекомендую! Отличный отель и рядом подъемник

Ответ владельца 6 лет назад

Dear Mr Kos, thank you very much for your review. Best regards, Solaria Ischgl

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Jonathan Cohen 8 месяцев назад на Google

What started as a normal ski trip ended in one of the worst hotel experiences I have ever had. On the first day, we made a mistake and smoked in the room because we genuinely did not know it was not allowed. The hotel warned us, told us clearly it was forbidden, and we immediately apologized and never smoked in the room again. End of story. Or so we thought. The stay itself was okay, but from the start the staff attitude was cold, unfriendly, and unwelcoming. Customer service felt irritated rather than professional, as if guests are an inconvenience instead of the reason the hotel exists. Then came the final day. Out of nowhere, we were accused of smoking AGAIN in the room, which is 100% false. We were skiing all day. While we were gone, the hotel entered our room without permission, despite a DO NOT DISTURB sign clearly hanging on the door. That alone is unacceptable and a serious violation of privacy. Their “evidence”? They claim they saw cigarettes lying on a table and therefore assumed we must have smoked again. No smell, no proof, no ash, no smoke damage. Just assumptions. Cigarettes existing does not equal smoking. That logic is ridiculous. Based on this baseless accusation, we were suddenly told we had to pay €1000. Not a discussion. Not a warning. A demand. To make it even worse, our car was being held hostage. The valet had parked it in the garage, and the hotel refused to release our car until we paid the €1000 fine. This felt less like a hotel and more like extortion. After a long ski trip, being blocked from leaving unless you hand over a massive amount of money is completely unacceptable. We were treated like criminals, not guests. No proof. No respect. No professionalism. Just accusations, intimidation, and pressure. If you value basic respect, privacy, and fair treatment, stay far away from this hotel. One honest mistake was turned into a nightmare, and we were punished for something that simply did not happen. This experience completely ruined our trip to Ischgl. I would never return and would strongly advise others to think twice before staying here. Service: 1

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Andrea Panczi 8 месяцев назад на Google

Very poor and unacceptable experience. The staff of this hotel is extremely unprofessional and untrustworthy. During our stay, there was one incident of smoking in the room, for which we received a warning. This did not happen again. Nevertheless, at check-out we were suddenly confronted with a €900 fine and €300 in cleaning fees, amounts that were never mentioned or communicated beforehand. As if that was not enough, the hotel withheld our car key and refused to return our vehicle until the charges were paid. This was done without any official documentation, invoice, or written justification. This behavior felt like pure intimidation and extortion. Our complaints were not taken seriously and were even met with mocking and laughter. This is no way to treat guests and is absolutely unworthy of a hotel. I strongly advise against staying here and will never return. Service: 1

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+43 5444 5205

€€€€ Стоимость на одного гостя €9 - €22

Dorfstr. 39

Ишгль, Тироль, Австрия

Адрес

Dorfstr. 39, Ишгль, Тироль, Австрия

Веб-сайт

solaria.at

Instagram

@solariaischgl

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