Kalapu

Hello, Thank you for your feedback. We understand your concern. Kalapu cooks all its food from scratch and dishes will take about 45 min - 1 h depending on the order and the availability of the kitchen. We pack our food when its warm, if delivery process takes way more than usual time it will effect final food quality. Usually, this is not the case. Once the order finished, Uber rider picks up on time. In this situation Uber rider was super late to pick up the order, then it effected the product quality - which we are unable to take responsibility. As per your feedback we’re looking more alternatives to secure food quality if that happens. We believe this incident occurred due to Uber rider issues, please do reach their customer care team. In Uber orders, Kalapu is only a cooking partner - they handle all end to end service. We always want all our guests to receive best products and service regardless of their order channel. Hope this info helps. Sincere apologies for your inconvenience. We offer direct delivery service too. If you need further info - can reach us via Call or WhatsApp 0776 747179 Kalapu Digital Team