Kate's Place

Hi Martin,We were pretty surprised to see this review, as our Biscuits and Gravy is actually the highest-selling and most complimented item on our menu! Just to be safe, our kitchen double-checked today's gravy batch, and it was made perfectly to our recipe specs.You mentioned it was so heavily salted that you "couldn't even finish it"—which is a bit of a head-scratcher for us. While it's technically true that you didn't finish it, leaving exactly two bites on an otherwise demolished plate tells a slightly different story!It’s also incredibly tough for us to step in and fix an issue when you assure your server everything is fine during their table check, only to wait until the food is 98% gone to mention you didn't like it. We would have happily made things right on the spot if you had let us know early on.We're genuinely sorry you didn't enjoy your "salty sensation," but it's hard for us to remedy a meal when nearly all the evidence has already been eaten!If you’d like to communicate further like humans and discuss your visit, feel free to reach out to us at **info@katesplaceridgway.com**.

Hi Erez,Thanks for stopping in! A few quick thoughts on your review:* **The "rare" 1-star rating**: Looking at your public profile, you’re an all-or-nothing reviewer—plenty of 1s and 5s! We’re bummed to land on the low side of your pendulum, but 1-stars aren't quite the rare occasion you made them out to be.* **No cold beer?**: We’re a breakfast and brunch café. Docking us for no alcohol on a hot afternoon is a bit like dinging a coffee shop for not changing your tires. (Fun plot twist: our liquor license application with the Town of Ridgway is actually in the works right now!).* **The mystery meal**: Calling the food "simply bad" without giving details—or telling your server while you were here—doesn't leave us much to learn from. We love fixing issues on the spot, but our mind-reading skills are still a work in progress!If you’re open to sharing specific feedback so we can learn more about your visit, drop us a line at **info@katesplaceridgway.com**.