Kilwins Ice Cream - Chocolate - Fudge

Name: Kilwins Ice Cream - Chocolate - Fudge
Address: 121 E Ridgewood Ave, Риджвуд, Нью-Джерси, США
Telephone: +12014454837
Price range: $$
Rating: 4

450 оценок

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Обновлено 1 месяц назад

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(8.1/10)

Google

(4.6/5)

233

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(4.4/5)

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(4.4/5)

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Diane love’s Ice Cream 2 месяца назад на Google

I was thoroughly disappointed with the customer service I received at this establishment last night. I had come to the store to purchase a $20 quart of ice cream, knowing the price beforehand. I requested two flavors of ice cream to be packed in the quart container. However, the young lady at the counter informed me that I could only put one flavor in the container. This contradicted last week’s experience when a different attendant encouraged me to try two flavors in the same quart container. When I mentioned this to her she shrugged, looked at her coworker and then said ‘OK’ Upon receiving the ‘filled’ container, I noticed that it was significantly lighter than expected and easily squishable. I politely asked if she could pack the container properly, as is the standard practice. Despite my request, she handed me a partially empty container again. When I returned the container and pointed out that it was still not full, her response was simply, “Well, I tried.” This response left me astounded, as it seemed to imply that trying was sufficient when purchasing a product. A customer paying for a full-sized product should receive a full-sized product. I appreciate the quality of their ice cream, but this incident has left me with a lasting impression. I will not be returning to this store anytime soon. I suggest that the store owner take some lessons from the store owner at Kilwins in Deerfield Beach, Florida. The Kilwins store owner is known for his friendly demeanor, competent staff, and their commitment to fully packing ice cream containers with multiple flavors.

Ответ владельца 2 месяца назад

Hi Diane, we are incredibly sorry to hear about your experience. Excellent customer service is our top priority, and no guest should ever be treated this way. While we are currently training new staff to get ready for the busy summer season, we know that is no excuse for a poor experience. We want to make this right. Please give us a call at the store directly so we can connect and ensure your next visit is a great one.

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Daniel 2 месяца назад на Google

Best place in Ridgewood to get ice cream. So many flavors to choose from. Their cookies and cream is their #1 flavor and it’s delicious. Also their Marshmallow S’mores and Superman also very good. Staff is very friendly and always has a smile. Definitely the place to stop for some Post dinner desert or an afternoon snack. Even if their is a wait the line moves fast and the staff makes sure everyone gets served quickly,

Ответ владельца 2 месяца назад

Hi Daniel, thank you for the wonderful review and for highlighting some of your favorite flavors like Cookies and Cream, Marshmallow S’mores, and Superman. We’re glad you enjoy visiting us and appreciate your kind words about our friendly team and quick service. Warm regards, The Kilwins Care Team

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Erick Rubel 3 месяца назад на Google

Fresh green apples chocolate caramel pecans gourmet chocolate ice-cream and the owner is helpful and the best delicious large new apples! Excellent empathic!

Ответ владельца 3 месяца назад

Hi Erick, thank you for sharing such a kind review of our apples and treats. We’re glad you enjoyed the fresh apples, chocolates, and ice cream, and we appreciate your kind words about the owner and our team. Warm regards, The Kilwins Care Team

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+1 201-445-4837

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Американская

₽₽₽₽ Стоимость на одного гостя $10-$25

Kilwins Ice Cream - Chocolate - Fudge на карте

121 E Ridgewood Ave

Риджвуд, Нью-Джерси, США

Адрес

121 E Ridgewood Ave, Риджвуд, Нью-Джерси, США

Особенности

Веранда Еда навынос Возможна оплата картами Доставка еды Wi-Fi Доступ для кресел-каталок Парковка

Режим работы

ПонедельникПн	11:00-21:30
ВторникВт	11:00-21:30
СредаСр	11:00-21:30
ЧетвергЧт	11:00-21:30
ПятницаПт	11:00-22:00
СубботаСб	11:00-22:00
ВоскресеньеВс	12:00-21:30

Веб-сайт

kilwins.com

Instagram

@kilwinsridgewood

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