L'Àncora Bar Restaurant Musical

Estimado cliente, lamentamos que haya tenido esta percepción sobre nuestra paella de arroz negro. Queremos aclarar que, como indica claramente nuestro menú, el precio de este plato se especifica por persona y tiene un mínimo de dos personas. Esto se debe a la elaboración especial y a la cantidad de ingredientes que requiere este plato.Agradecemos su comentario, ya que nos ayuda a mejorar nuestros servicios. Le invitamos a ponerse en contacto con nosotros para aclarar cualquier duda adicional

Hi Hamza,We are genuinely sorry to read that you left L’Àncora with such a negative impression. However, your review raises some very serious points that we would like to address.You mention food poisoning, but unfortunately you provide no information about what you ate, when you visited, when the symptoms appeared or whether you contacted us afterwards. We have no record of any incident of this kind being reported to our team recently. We take food safety extremely seriously and follow the required hygiene and food-handling procedures every day.We would therefore genuinely appreciate it if you could contact us directly and provide us with more details about your visit. If there was a problem with any particular dish, we want to know about it and investigate it properly. A food poisoning allegation is too serious for us to simply ignore, but it is also impossible for us to investigate without any information about what happened.We are also surprised by the statement that our staff have little patience with tourists. We welcome visitors from all over the world every day, and many of our recent guests specifically mention the warmth and friendliness of our team. Of course, we can make mistakes and not every experience is perfect, but we do not accept the idea that tourists are treated differently.Finally, we are sorry that you did not enjoy the food. Taste is subjective, and we respect that. What we find difficult to understand is a review that describes such a serious experience without identifying a single dish or giving any concrete detail that could help us understand what went wrong.We genuinely hope you are feeling well, and if you are willing to contact us with the details of your visit, we will be happy to listen and investigate what happened.L’Àncora is a restaurant that welcomes thousands of visitors every season, and we take every genuine complaint seriously.

¡Muchas gracias por tu valoración, Lutix! Nos alegra muchísimo saber que disfrutaste de la experiencia en L’Àncora y que tanto la comida como el servicio y el ambiente estuvieron a la altura. Esperamos volver a verte muy pronto por aquí. ¡Hasta la próxima!