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Hello Sofiene, your comments are important to us and we are sorry that the experience did not live up to your expectations. Please note that we will report your bad experience to the branch manager since this is absolutely not included in our customer service standards. -The Smith TeamHello Sofiene, your comments are important to us and we are sorry that the experience did not live up to your expectations. Please note that we will report your bad experience to the branch manager since this is absolutely not included in our customer service standards. -The Smith TeamMore