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Ответ владельца
3 месяца назад
Hey Leanne, Thank you for coming back and for sharing your feedback. We’re sorry this visit didn’t match your first experience, especially while hosting family from out of town. The roof deck was closed that day for a private event. While we don’t typically advertise private bookings in advance, we appreciate the feedback and will keep communication opportunities in mind moving forward. More importantly, we apologize for the service issues you experienced. Delays in food timing, the missed meal, and difficulty closing out your check are not the standard we aim for. Thank you again for the honest feedback. We hope to have the opportunity to provide a better experience on a future visit.