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Ответ владельца
месяц назад
We're sorry to hear that you were disappointed with your experience. We take pride in serving generous portions, and your sandwich was prepared with the correct amount of meat according to our recipe. Unfortunately, the buns we received from our bakery supplier was larger than normal , which made the sandwich appear less full than it actually was. The sandwich you brought back was one inch of bread and you ate the whole sandwich and there was plenty of meat on there, We treat all our customers with the same amount of portions and are very generous and that’s how our business has been established here for over six years and counting…… We serve well over 200 customers every day, and comments like this are extremely uncommon because our guests know the quality and value we strive to provide. If you had brought your concern to us respectfully, we would have gladly explained the situation or worked with you to make it right. What was disappointing to us was the way the situation was handled. Leaving the sandwich on the table and speaking disrespectfully to our cashier was unfair to a team member who had no control over the size of the bun and was simply doing her job. We stand behind our staff and expect interactions to remain respectful on both sides. It’s not right to hurt a business While all the food was eaten and brought back a little piece of bread As anything could’ve happened, the meat could’ve fall off the bun onto the wrapping paper, we really wish you brought back the whole sandwich so we could’ve saw it as we are very confident that it was full of meat! We appreciate all feedback, but we also believe it should be shared in a respectful manner. We wish you the best.