Les Roches Rouges Hotel, Saint Raphaël, Beaumier

Name: Les Roches Rouges Hotel, Saint Raphaël, Beaumier
Address: 90 Bd de la 36ème division du Texas, Сен-Рафаэль, Прованс — Альпы — Лазурный Берег, Франция
Telephone: +33489814060
Price range: $$$$
Rating: 4.8

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Открыт сейчас 10:00 - 19:30

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В Les Roches Rouges Hotel, Saint Raphaël, Beaumier обязательно стоит заказать блюда средиземноморской кухни. Здесь клиенты могут продегустировать аппетитные морепродукты, салаты и омлет. Здесь стоит попробовать неплохое суфле. Приходите в это место и попробуйте хороший кофе.

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(4.4/5)

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Rachel Alexandra 3 месяца назад на Google

The views from the hotel are absolutely breath taking. We loved our room, and the entire hotel is truly such a lovely space to be in. We were really excited to stay here for our honeymoon. And it really did feel like an amazing honeymoon spot! We had champagne in our room with a lovely hand written card waiting for us. It was a very kind gesture and greatly appreciated. Our only complaint was the service. Every meal we had, we had to remind our waiter about our order because something was amiss. On our first night at dinner, we were gifted two more glasses of champagne (again, very kind!), but the staff didn’t seem to communicate about it because they then added it to our bill. The second night, we went just for drinks and dessert and got completely forgotten by the staff multiple times and ended up waiting over an hour for someone to take our order. On our final night, we waited over an hour for our dessert to come and had to flag down a staff member to check on it for us. There was one staff member in particular who did an outstanding job - Pauline. She remembered our names, and she always made us feel welcome and like there was space for us. Her hospitality really stands out and she goes above and beyond for you. This is such a lovely place, but people remember how you made them feel - and unfortunately we felt forgotten on multiple occasions during our experience here on our honeymoon. This is still somewhere that we would recommend, with the caveat that the service is not that of a 5 star hotel. Service: 2

Ответ владельца 3 месяца назад

Dear Rachel Alexandra, Thank you for taking the time to share your experience with us. We are truly delighted to hear that you enjoyed the breathtaking views and the ambiance of our hotel, and that our thoughtful gestures for your honeymoon were appreciated. However, it is regrettable to learn about the service inconsistencies you encountered during your stay. Our goal is to provide attentive and seamless service to all our guests, and it appears we fell short in this regard. Your feedback regarding the communication issues among the staff and the delays in service has been noted, and it will be reviewed with our team to ensure better coordination in the future. We are particularly pleased to hear about Pauline's exceptional service, which reflects the standard we strive to achieve across our team. Thank you for highlighting her contributions. We appreciate your recommendation despite the challenges you faced, and we hope to welcome you back in the future for a more refined experience. Best wishes, Les Roches Rouges

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Reagan & Michael Bradshaw 3 месяца назад на Google

We just finished up our stay at the property. The location and facilities were absolutely wonderful but the service was some of the worst I’ve seen at a luxury property. We were hoping for a lovely anniversary stay. Upon arrival we were told by three different employees our room would be ready shortly on multiple occasions and that they were asking the cleaning team to “double rush” our room. Ultimately, the room was not available until 45 minutes after the official check in time and 4 hours after we were told our room would be ready shortly. If we were provided clear communication we would not have wasted several hours of our day waiting around for our room. Then when we got to our room we wanted to take a shower as we had a long travel day including a red eye flight. Our room had no towels and we had to ask 3 different times for the staff to bring towels to our room. Additionally, our suitcases were not brought to our room until 2 hours after we were in the room. When our suitcases were brought down it was discovered the staff had lost one of our suitcases. They then figured out they left the suitcase in the vehicle during the valet process (an additional 30 minutes later). Their response was “at least we did not lose it.” Not exactly 5 star service. To make matters worse, on the day of our arrival there were no chairs available by the pool, so we had to just lay on the concrete. We discovered the property sells day passes which surely had an impact on the chair availability. A 5 star property should not sell chairs when there is not enough to go around already. The property had an expansion in June 2025 and it felt clear they still had not recovered from the increased guest activity. The workers felt incredibly confused and overwhelmed and it was clear there was no manager on site with any authority. We asked to speak to a manager after the chaos of the first day and were then told to speak to a gentlemen that was the one that caused many of the issues and was clearly not the manager. Each step along the way it felt as if the hotel staff did not want to go the “real” manager to explain the situation and take accountability. At breakfast on the day of our check-in the real manager was there introducing himself so he must have been away from the property on May 24 and 25th. Again the location is amazing and the property has amazing potential, but could not recommend staying here if you are hoping for a peaceful anniversary or honeymoon stay. The price reflects luxury but the service is lackluster. Service: 1

Ответ владельца 3 месяца назад

Dear Reagan and Michael Bradshaw, Thank you for sharing your experience following your recent stay with us. We are pleased to hear that you enjoyed the location and facilities of Les Roches Rouges. However, it is disheartening to learn about the service issues you encountered, particularly during such a special occasion as your anniversary. We sincerely apologize for the delays in room availability and the miscommunication regarding your check-in. Our team strives to provide timely updates, and it is clear we fell short in this instance. Additionally, we regret the inconvenience caused by the lack of towels and the delay in delivering your luggage. This does not reflect our standard of service, and we appreciate your feedback regarding the management visibility during your stay. Regarding the pool chair availability, we are continuously evaluating our policies to ensure that all guests have a comfortable experience. Your comments will be shared with our team as we strive to improve our services. We appreciate your observations and hope to welcome you back in the future to deliver the experience you rightfully expected. Best regards, Les Roches Rouges

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MWCapital Barcelona 3 месяца назад на Google

This hotel is a definitly a unique find, it’s location and views are top notch, the recent renovation is full of beautiful design choices, food is good and I would recommend to stay here overall if you know what you are coming for (hopefully not your honeymoon). If you have a dog, there are not many places with this level of dog friendlyness. Lounging by the pool with your dog in a tranquil atmosphere looking at the sea is something incredible and worth every cent of the experience. If you come here for that, go do it, it’s the best thing out there! Still, something felt slightly off on some tiny details. I agree with reviews that its not really a 5 Star hotel. It feel like a hotel run by a Private Equity firm. You as a guest are a number that is tried to be squeezed for the maximum RevPAR (Revenue per Arrival), everything feels overpriced to the maximum willingness to pay, right to the edge of price gouging, but the line is never crossed. Everything is up to the formal 5 star standards, rooms are furnished top notch in terms of build quality, but you need to unplug a lamp to put a phone charger. The service is also good, team is young and motivated, but we had small lapses every day and it feels like they are saving on salaries by not employing the service veterans 50 plus type of professionals that just breathe hospitality experience you normally see in similar establishments. Service: 3

Ответ владельца 3 месяца назад

Dear Guest, Thank you for taking the time to share your detailed impressions of your recent stay at Les Roches Rouges. We are truly pleased to learn that you found our location and views exceptional, appreciated the aesthetic choices made during our recent renovations, and enjoyed the culinary offerings. Your recognition of our dog-friendly environment and the tranquil experience by the pool is especially gratifying to our team. We also appreciate your candid feedback regarding certain aspects that did not fully meet your expectations. Your comments concerning the perceived value, service details, and the overall atmosphere are taken seriously. We understand that the finer points of service and ambiance are essential to our guests’ experiences, and your observations regarding staffing and pricing have been duly noted. Please rest assured that we continuously review guest feedback to refine our service and uphold the standards we strive to achieve. We would be honored to welcome you back in the future and provide another opportunity to impress you. Thank you once again for your valuable insights. Sincerely, Les Roches Rouges

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€€€€ Стоимость на одного гостя €50

90 Bd de la 36ème division du Texas

Сен-Рафаэль, Прованс — Альпы — Лазурный Берег, Франция

Адрес

90 Bd de la 36ème division du Texas, Сен-Рафаэль, Прованс — Альпы — Лазурный Берег, Франция

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Режим работы

ПонедельникПн	10:00-19:30
ВторникВт	10:00-19:30
СредаСр	10:00-19:30
ЧетвергЧт	10:00-19:30
ПятницаПт	10:00-19:30
СубботаСб	10:00-19:30
ВоскресеньеВс	10:00-19:30

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Les Roches Rouges Hotel, Saint Raphaël, Beaumier

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