LOVA Wine Bar

We are sorry to hear about the unpleasant experience you had and want to take full responsibility for the situation created. …We are sorry to hear about the unpleasant experience you had and want to take full responsibility for the situation created. Unfortunately, that evening was marked by an unforeseen overcrowding, which led to service delays. This is not justification, but an explanation that hopefully provides a clearer picture of the circumstances. For us, every customer matters, and your comfort and satisfaction are top priorities. We take this incident very seriously and will take the necessary steps to ensure that such situations do not happen again in the future. Thank you again for your feedback and we hope you will give us a second chance to provide you with an experience to the standards you expect. We are waiting for you! More