Lowdown

Hi Shalinka, thank you for taking the time to share your feedback. We’re genuinely disappointed to hear that your experience didn’t meet the standard we aim to provide.We take our coffee very seriously, so we were surprised to hear that you felt the quality had declined. Our coffee and preparation standards have remained consistent, with the team continuing to monitor extraction, milk temperature and texture, crema and overall taste. We do have some newer team members currently training, so we’ll certainly take your feedback on board and use it as an opportunity to check in with the team.We were also surprised by the wait time mentioned, as we generally have coffees out within 10 minutes, although we appreciate busy periods can sometimes affect service.We only wish we’d had the opportunity to address your concerns while you were here. If your coffee wasn’t right, we would have been more than happy to remake it and make things right. Please feel free to reach out to us directly in store or email us at lowdown.cbd@gmail.com — we’d genuinely appreciate the opportunity to understand what happened. Thanks again for your feedback, and we hope we can give you a better experience next time.Sincerely,Lowdown Management