Mamma Mia's Trattoria

Hi Shairah, we sincerely apologize for the experience you've had. It's definitely not the kind of service we aim to provide. Please reach out to our manager; we'd really like to make things right for you. https://www.mammamiastrattoria.com/contact-us

Dear valued customer, I would like to begin by expressing my sincere apologies for the disappointing experience you had at Mamma Mia's Trattoria. We appreciate you taking the time to provide us with your feedback, as it helps us identify areas where we can improve and ensure that we continue to deliver the best possible dining experience for our customers. Firstly, I would like to address your concerns about the quality of our pizzas. We take pride in using flavorful toppings to enhance the taste of our pizzas, and I apologize that they were not adequately distributed on your order. We understand the importance of proportionate toppings, and we will make sure to reinforce this aspect of our preparation process to prevent any future occurrences of this nature. Additionally, we apologize for the dough being undercooked and gummy. Our goal is to provide pizzas that are cooked to perfection, and we will reevaluate our baking procedures to ensure that this issue is rectified. Regarding the service you received, we deeply regret the additional wait time you experienced upon arriving to pick up your order. We understand that prompt service is essential, and we will reinforce our communication with the kitchen staff to minimize any delays in the future. Your time is valuable to us, and we apologize for any inconvenience caused. We also acknowledge your disappointment with the pricing of our pizzas. We strive to offer our customers excellent value for their money, and it is disheartening to hear that you felt the prices were not justified. We will carefully reevaluate our pricing structure to ensure that it aligns with the quality of our offerings and provides a fair and reasonable value to our customers. Your feedback about our restaurant relying on past reputation rather than consistently providing good food at reasonable prices resonates with us, and we want to assure you that we are committed to continuous improvement. We appreciate your honest assessment and will take immediate steps to address these concerns. Your satisfaction is our top priority, and we would be grateful for another opportunity to demonstrate the true quality of our cuisine and service. Once again, I apologize for the shortcomings you experienced during your visit to Mamma Mia's Trattoria. We value your patronage and would like to extend an invitation for you to return as our guest. It would be our pleasure to provide you with a complimentary dining experience, where we can showcase the improvements we have made based on your valuable feedback. Please feel free to contact me directly at 561-963-9565 to arrange your visit or discuss any further concerns you may have. Thank you for giving us the opportunity to address your complaint, and we look forward to the possibility of serving you again in the future. Warm regards, Lauren Assistant Manager Mamma Mia's Trattoria