Margaux

Thank you Андрей, for your review and feedback. I apologize for your most recent experience. This is not the experience we want our guests to enjoy, and will be working with the team to ensure it doesn’t happen again

Hi Absidy, Thank you so much for the great review. I really appreciate you sharing your experience. I’m glad you enjoyed the steak and eggs and French toast, and I appreciate your patience with the steak issue. Silvia jumped right in to make it right, and I’m happy the remake came out much better. She and Maribel both do a wonderful job taking care of our guests, and I’ll make sure they see your kind words. It was also a pleasure stopping by your table and getting the chance to check in with you both personally. We truly appreciate you spending your morning with us and hope we get to welcome you back again soon. Best, Mark

Thank you for your feedback, Victoria. I sincerely apologize that your experience with us on Mother’s Day fell short of expectations. While it was an extremely busy holiday service for our team, that is never an excuse for slow service, cold food, or improperly prepared dishes reaching the table. I completely understand your frustration, especially on a day that should feel special and enjoyable. Your comments regarding the portion size, temperature of the food, and charred potatoes have been shared directly with our culinary and service teams so we can address these issues immediately. We truly appreciate you taking the time to share your experience, as feedback like this helps us improve. I do hope we’ll have the opportunity to welcome you back and provide the level of food and hospitality we aim to deliver every day. Best, Mark