Mercado negro

Good morning, As manager of Mercado Negro, I was present during your visit and closely …Good morning, As manager of Mercado Negro, I was present during your visit and closely followed the progress of your evening. You had made a reservation for 25 people 15 days ago, but your group ended up numbering around 15 guests. We have allocated you a space of 30 m², including a large table, a sofa area, chairs and hanging tables, providing sufficient capacity for your group. As soon as the first three guests arrived, they expressed their enthusiasm by saying “wow, it’s super nice and cocooning”. You were seated next to the brazier, a very coveted space in our establishment, which helped to create a pleasant atmosphere to start your evening. However, your group showed up in several waves: another part of the guests arrived much later, then still others much later. In the end, the group was never complete, and you weren't even 15 people in total instead of 25 reserved! Around 70% of your time there, you were around 10 people… In your review, you mention having reserved for 25 people 2 weeks ago but having arrived at 15. Do you think it is normal to reserve for 25 guests and arrive at 15 without warning? This directly impacts our organization, because we do everything we can to prepare a welcome that meets your expectations, often to the detriment of other reservations. Concerning drinks allegedly not ordered, our servers use an electronic order-taking system connected to our manufacturing points. After verification, the consumption invoiced corresponds to the orders recorded. In addition, our establishment is equipped with surveillance cameras, which allowed us to confirm that the drinks were ordered and served at your table. In this context, I wonder how you claim that certain drinks were not ordered. Did you sit with paper and pencil throughout the evening, writing down every order your guests placed? This clarification would be essential to better understand your point of view. If service errors had occurred, we would have appreciated being informed immediately in order to rectify the situation at the time. We regret that your experience did not meet your expectations. We fully respect your choice to no longer frequent our establishment and also recommend it. We wish you the best for your future outings. Sincerely, Amandio Gasalho More