Wai Ora Lakeside Spa Resort

Kia Ora Jason, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay, particularly with check-in, the condition of the room, and the delay at check-out. We understand how disappointing this must have been. We appreciate you bringing the air conditioning cleanliness, room freshness, and maintenance concerns to our attention, as these are not the standards we aim to provide. We’re also sorry for the inconvenience caused by the broken kettle and the lack of staff availability at departure. We do appreciate your kind comment about our location, and we value your honest feedback, as it helps us identify areas where improvements are needed. Your comments have been shared with our team as we continue working on updating and improving the property and guest experience. We hope we may have the opportunity to welcome you back and provide you with a much better stay in the future. Kind regards, WaiOra Lakeside Spa resort

Kia Ora David,Thank you for your lovely review and for sharing your experience. We’re so pleased you enjoyed the peaceful lakeside setting, spacious rooms, comfortable beds, complimentary laundry facilities, and the helpful service from our team. It’s wonderful to hear Wai Ora made a nice base for your Rotorua visit. We also appreciate your feedback regarding the pool temperature and location, and we will keep this in mind as we continue to improve the guest experience. We hope to welcome you back again for another relaxing stay soon.Kind regards,WaiOra Lakeside Spa resort

Thank you so much for your lovely feedback! We're so glad you enjoyed your stay with us and appreciated the peaceful lakeside setting — it's one of our favourite things about the resort too.If you have friends or family planning a visit to Rotorua, we’d be truly grateful if you shared your experience with them. Word of mouth means a lot to us. We hope to welcome you back again soon!Warm regards,