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Ответ владельца
27 дней назад
Hi Oak — It’s great to hear you’ve usually had a strong experience with us, and I’m sorry this visit didn’t match that. Waiting about 40 minutes despite an 8 PM reservation, along with the repeated offers to seat you outdoors when you asked for indoors, is frustrating—and the way the hosting team called out names should have been handled more professionally. I’m glad your server and the food helped make the meal enjoyable. We’ll take your notes on the hosting flow and indoor seating requests seriously so it’s smoother and more consistent for the next guest. Warm regards, See you again soon! Motek