Mundial Coffee

Hello, my name is Jenn and I'm one of the owners at Mundial. I want to personally apologize for the experience you had at our shop, this is not the kind of service we want our customers to experience. The fact that your entire visit was ruined is unsettling to us and we need to address this with the staff. Is it possible to send me the details of your visit: date, around what time, what you ordered? Also, we want to take of your next visit so if you are ok with it, send me your contact info, my personal email is jenn@mundialcoffee.com. We apologize again and hope you will come visit us again.

Hi TH! Thank you for stopping by and visiting us. We appreciate this review because it has really good points we can bring back to the team to discuss. We are sorry your experience with the drinks and pastry wasn’t the best and hope you give us another try in the future.

Manuel Alvarado, I thank you for taking the time to share your experience. I’m glad you found the space welcoming, and I’m sorry your drinks and parts of the service didn’t feel right to you. Hospitality is our top priority, and we will always remake a drink if it’s not what you were hoping for—whether it’s the flavor, the foam, or anything else. Even if it wasn’t mentioned at the time, we want guests to feel comfortable speaking up so we can fix it on the spot. We share a large parking lot with plenty of available spaces for our guests, so parking is usually not an issue. We also do not charge extra for non-dairy or vegan milks—any milk choice is included in the drink price. For sweeteners, we offer options like brown sugar, cane sugar, sugar packets, artificial sweeteners, and flavored syrups; our team may ask a follow-up question just to make sure we’re giving you the flavor you’re looking for. That said, it’s clear we didn’t leave you with the experience we want our guests to have. If you’re open to it, we’d really appreciate another chance to make things right. Please feel free to ask for a manager or owner next time you’re in so we can take care of you personally. -Jason