Musashi Japanese Cuisine - St Heliers

Dear Chris Shieff Thank you for taking the time to share your recent dining experience with us. We …Dear Chris Shieff Thank you for taking the time to share your recent dining experience with us. We sincerely apologise for the disappointment you encountered during your visit, and we appreciate your valuable feedback as it helps us to continuously improve. It is truly disheartening to learn that you felt unwelcome upon arrival and experienced a rushed atmosphere during your meal. Please be assured that this is not the level of service we strive to provide, and your observations have been brought to the immediate attention of our team. We have already taken your concerns seriously, as our management team has already spoken with the restaurant manager and staff. Rest assured, we promise to address and improve the issues you faced on that day. Furthermore, we sincerely apologise for the inconvenience caused by the unavailability of the Sapporo beer. As a Japanese restaurant, we understand how frustrating this must have been. We will ensure that all of our beverage offerings are consistently available for our guests to enjoy. Please accept our sincerest apologies once again for falling short of your expectations. If you would like to discuss this matter further, please don't hesitate to contact us at feedback@graceearth.co.nz. Again, we are deeply sorry that you had a poor experience with us on this occasion. We value your patronage and hope that you will consider giving us another opportunity to provide you with the exceptional dining experience that you deserve. Kindest regards, Ayaka Sato Headquarters Administrator of Musashi GroupMore