Ocean Terrace Restaurant at Legian Beach Hotel

Dear Jinx_Lo,Thank you for sharing your detailed feedback. We're truly sorry to hear about your disappointing experience at our restaurant. After a long journey, the last thing anyone wants is poor service and frustration — and we sincerely apologize that we let you down.Waiting 40 minutes without being properly attended to is completely unacceptable and does not reflect the standards we strive to uphold. We've already passed your comments along to our restaurant management team for immediate review, and we will be addressing this with the staff involved to ensure this doesn’t happen again.We also take your feedback about pricing and value very seriously. While our pricing reflects the location and setting, we understand that this must be supported by attentive service and quality, which unfortunately was lacking during your visit.Despite this unpleasant experience, we hope the rest of your stay was more enjoyable. If you choose to give us another chance in the future, we would love the opportunity to provide you with the level of service you rightfully expected.Kind regards,Legian Beach Hotel Team.