Oporto Springvale Drive Thru

Hi Amisha, we’re sorry your family feast experience turned out this way, especially with chicken that felt dry, old, and missing basting, and tasting like it had been reheated. We understand how disappointing that is when you’re serving dinner to guests, because you’re trusting the meal to be fresh and enjoyable, not something that tastes stale. We’re also sorry about how the phone call was handled, particularly that you felt dismissed instead of being listened to when you raised your concerns. You took the time to call and explain what happened, and we understand why that response would leave you even more frustrated. Please contact us at https://www.oporto.com.au/contact and share the details of your order, so this can be reviewed properly and addressed.

Hi Shiven, we really appreciate the detailed feedback, and we’re glad the food was fresh and tasty with the juicy chicken and well seasoned flavours you expected. A special shoutout to Manhar is brilliant too, it’s great to hear they were polite, patient, and genuinely helpful, because that level of care makes a big difference. We’ll share your feedback with Manhar and the team, and we look forward to seeing you again soon.