PLNT Burger

Hi Stephen, thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations. We understand how important it is for our guests to easily find us, receive attentive service, and enjoy a meal that feels worth the visit. We appreciate your comments about the ordering process, the visibility of our location, and your meal, and we’ll share this feedback with our team as we continue working to improve. We hope to have the opportunity to provide you with a better experience in the future.

Thank you for taking the time to share your experience. We're sorry to hear about the issues you encountered with your delivery, refund requests, rewards program, and overall customer service experience. We understand how frustrating those situations can be, especially when you're simply trying to resolve a problem. We also appreciate you bringing up your concerns regarding accessibility and staff training. Feedback like yours is important, and we will share your comments with our leadership team as we continue working to improve our processes, communication, and guest experience.

Thank you for sharing your feedback, Justine. We're glad to hear you enjoyed the food and that it met the standards you've experienced at our other PLNT Burger locations. We're sorry that the seating and pace of service didn’t feel as comfortable as expected. Our Whole Foods locations can sometimes have a lively environment, but we truly appreciate your feedback as it helps us improve. If you'd like to share more about your experience, please reach out to feedback@plntburger.com and someone will follow up shortly.