PROTEINHOUSE

Hi Heather, thank you for taking the time to leave such detailed feedback. We’re genuinely sorry for the repeated disappointing experiences you’ve had with us. There’s no excuse for the long wait times, missing items, lack of stocked essentials, and poor communication you described — especially when you were the only dine-in guests at the time. That’s frustrating, and we completely understand why you chose to leave. We also appreciate you pointing out the smoothie consistency issue and even offering constructive feedback. We take comments like this seriously because they help us identify where we’re falling short operationally and where we need better training and systems in place. We’re currently addressing staffing, kitchen workflow, restocking procedures, and ticket communication to prevent situations like this from continuing. Your experience is not the standard we want associated with ProteinHouse, especially in a community like Turlock where we truly want to build something great long term. We appreciate you giving us multiple chances already, and we’re sorry we let you down. If you’d be willing to give us another opportunity in the future, we’d love the chance to provide the experience you originally hoped for and even comp your next visit. -ProteinHouse Management