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Ответ владельца
3 месяца назад
Dear Carmen Cho, Thank you sincerely for sharing your experience at Bar PUN, and we appreciate the recommendation from our industry peer. We deeply regret that our service and drinks did not meet your expectations. Specifically, when you clearly expressed your flavor preferences, we failed to adjust flexibly and neglected the promised follow-up check. This was indeed a lapse in our service details. Bar PUN aims to awaken the senses, which must be built upon absolute respect for our guests' needs and warm interaction rather than rigid procedures. Your feedback regarding the comfort of our seating and the overall service feel is highly valued and has been noted as a priority for our internal improvement. Thank you for your candid advice; it helps us continue to improve. We look forward to the opportunity to provide you with a more warm and personalized service in the future. Sincerely, Dacre, Manager