Pan Pacific Perth

Dear Sera,Thank you for taking the time to share your positive experience at Pan Pacific Perth. We are delighted to hear that you found your stay enjoyable and that our facilities met your expectations. It is our commitment to provide exceptional service and an outstanding environment for our guests. We look forward to welcoming you back in the future for another memorable stay.Sincerely Yours,Rens BreurGeneral Manager

Dear Hassan,Thank you very much for taking the time to share your feedback with us.I was very sorry to learn that your most recent stay was impacted by noise disturbances on your floor. Whilst we do not have immediate control over the behavior of individual guests, situations such as those you have described are certainly not reflective of the calm and restful environment we strive to provide.When noise disturbances are brought to our attention, our security and duty management teams will respond promptly to attend the area and respectfully request that guests remain mindful of neighboring rooms. We take these matters seriously, as a comfortable night’s rest is an essential part of the overall guest experience.I regret that this disrupted your sleep and detracted from what should have been another enjoyable stay with us. Please be assured that your feedback has been shared with the relevant teams so we can remain vigilant in monitoring guest floors and responding swiftly when required.In regard to the cost of parking. Your feedback is valuable, and we appreciate your insights.We truly value your support and would very much welcome the opportunity to restore your confidence in a future visit.Sincerely Yours,Rens BreurGeneral Manager