Panzerò - Italy at First Bite

Dear Lili,Thank you for taking the time to leave your feedback.We were surprised to read your review, so we immediately looked into what had happened. After speaking with the supervisor who was on duty this afternoon, he recalled welcoming a lady and her son who looked through the menu near the cashier, used Google Translate to communicate in English, and then decided not to place an order before leaving the restaurant.If this was your visit, then your review appears to be based on a brief impression rather than on the food or service we provide to our guests.Regarding the menu, we clean and sanitize our menus regularly throughout the day. It is possible that, between one guest and the next, a menu may have become marked without our team noticing it immediately. Had this been brought to our attention, we would have gladly replaced it on the spot.We genuinely appreciate it when guests let us know if something is not right while they are still with us. Very often, a simple conversation allows us to resolve the issue immediately.We wish you all the best.Luigi Incalza