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Dear guest RM, Thank you very much for your honest feedback. We are sincerely sorry to hear that your last visit with us did not meet your expectations. Your satisfaction is …Dear guest RM, Thank you very much for your honest feedback. We are sincerely sorry to hear that your last visit with us did not meet your expectations. Your satisfaction is very important to us and we are sorry to hear that we were unable to meet your expectations this time. It is very important to us to learn from such experiences so that we can continually improve. We would like to sincerely apologize that we were unable to meet your expectations this time and would like to assure you that we will do everything we can to ensure that your next visit with us is a pleasant and unforgettable experience. We would be happy to have another opportunity to welcome you and hope that we have the opportunity to restore your trust in our restaurant. If you have any further concerns or questions, please do not hesitate to contact us. Your satisfaction is important to us and we will do everything we can to make sure you feel comfortable and welcome. Pasceralla RestaurantMore