Pata Inn

Thank you for your feedback. We're sorry you were dissatisfied. The additional Charge was applied because the towels were permanently damaged and could not be restored despite our laundering process. We apply the same damage policy consistently to all guests. We're also sorry that our service was not helpful or understanding. Our team always aims to assist guests respectfully while also following our hotel policies. We appreciate your feedback and will continue working to improve the experience we provide.