Pei Wei Asian Kitchen

Thank you so much for taking the time to share your wonderful experience at Pei Wei! We're thrilled to hear that you enjoyed your meal and that our service exceeded your expectations. It's fantastic to know that Jessica made such a positive impression with her friendly and attentive service. We'll be sure to pass along your kind words to her and the rest of our team. We look forward to welcoming you back for another great visit soon!

Thank you for taking the time to share your experience. We’re very sorry for the frustration and inconvenience you encountered while trying to place your order. We understand how important it is to have accurate delivery information and clear communication, especially when you’re ordering for your family. Being told that nothing could be done, having the call disconnected, and not receiving an immediate solution—like resending the order—falls far short of the service we aim to provide. We can imagine how stressful it must have been with hungry kids waiting, and we sincerely apologize for that experience. While we’re glad a refund was ultimately processed, we recognize that this did not resolve the immediate issue or meet your expectations as a first-time guest. Your feedback regarding both the handling of your call and the lack of proactive support is being taken seriously and will be shared with our team for follow-up and improvement. We would truly appreciate the opportunity to learn more and work toward regaining your trust. If you’re open to it, please reach out to our Guest Relations team at peiwei.com/contact so we can follow up directly. Thank you again for bringing this to our attention, and we’re very sorry we let you down.

Thank you so much for taking the time to share your wonderful experience at our Pei Wei location. We are thrilled to hear that Celine has consistently provided you with exceptional service, whether you are dining in or picking up takeout. Your kind words about her care, consideration, and competency truly mean a lot to us. We are proud to have team members like Celine who are dedicated to making our customers happy, and we will be sure to pass along your compliments to her. Your feedback is incredibly valuable, and it inspires us to continue delivering the best possible experience for all our guests. We look forward to welcoming you back soon!