Pepperonis Hàng Trống

Dear Ралина Иосава,Thank you for dining at Pepperonis and for taking the time to let us know about your recent experience.We’re very sorry to hear that the food on your visit did not meet your personal expectations. At Pepperonis, we are committed to maintaining high and consistent food quality across all locations, with strict quality control procedures and regular audits in place.We treat feedback like yours with the seriousness it deserves. While we believe this was an isolated case, we have reviewed it in detail with our kitchen team and supervisors and used it as a valuable learning opportunity to further strengthen execution and consistency.We’re proud of our long-standing culinary standards and passionate team, and we remain committed to delivering delicious, high-quality dishes that reflect the values of our brand. Your feedback is helping us continue that mission with even more focus.If you're willing, we would appreciate it if you could share your contact details (email or phone number) via cs@afg.vn, so we can thank you personally and keep you informed of improvements made.We look forward to the opportunity to serve you again with the excellence that defines Pepperonis.Warm regards,Pepperonis Hàng Trống

Dear Valued Guest,Thank you for dining at Pepperonis and for taking the time to share your feedback with us.We are truly sorry to hear about your experience. Your comments regarding the food quality particularly the lasagna and burger as well as the long waiting time and inattentive service, are deeply concerning and certainly not reflective of the standards we strive to uphold at Pepperonis.At Pepperonis, we are committed to delivering freshly prepared dishes with consistent quality, alongside attentive and professional service. We regret that on this occasion, both the food and service fell short of your expectations. Your feedback has been taken very seriously and has been shared with our kitchen team, service staff, and management for a thorough review and immediate corrective action.If you are willing, we would greatly appreciate the opportunity to follow up with you personally. Please feel free to share your contact details (email or phone number) via cs@afg.vn, so our Customer Service team can better understand your experience.Once again, we sincerely apologize and hope we may have the chance to welcome you back in the future with the quality of food and service that Pepperonis is known for.Kind regards,Pepperonis Hàng Trống