Phoenix Buffet Новый

Name: Phoenix Buffet
Address: 3155 45th St S, Фарго, Северная Дакота, США
Telephone: +17015323988
Price range: $$$
Rating: 5

231 оценка

№9 из 479 ресторанов в Фарго

Открыт сейчас 11:00 - 21:30

Обновлено 2 месяца назад

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Стоит посетить Phoenix Buffet, чтобы попробовать неплохую курицу по-китайски, суп и суши. Большинство посетителей считают, что персонал здесь компетентный. В этом месте потрясающий сервис. Постоянные клиенты отмечают, что атмосфера здесь хорошая. Рейтинг этого заведения 4.4 на Google.

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обед

курица по-китайски суп птица курица суши суши с курицей куриный бульон ло-мейн китайский суп

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Рейтинги "Phoenix Buffet"

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(4.4/5)

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Jane E 2 месяца назад на Google

We came to Phoenix Buffet specifically for lunch pricing and arrived before 4:00 PM because their website lists lunch as Mon-Fri 11 AM-4 PM. The day before, my daughter called the restaurant twice to confirm the lunch schedule and pricing before we came. The first call at 6:03 PM was to ask about the lunch cutoff time, and she was told lunch pricing was until 4:00 PM. The second call at 6:05 PM was to make sure July 3 would not be charged as holiday pricing since July 4 was the holiday. Because of the website and those phone calls, we made a point to arrive before 4:00 PM. When we received the receipt, I saw that it showed 3:48 PM, but we had been charged dinner pricing. At first, I thought it was just a misunderstanding, so I mentioned it to our waitress. The waitress told me the sign inside says lunch ends at 3:45 PM. I did not realize there was a different time posted inside, so I walked up to see where the sign was located. It was not something we would have seen when walking directly to seating, especially when the website says lunch is until 4:00 PM and we had called ahead to confirm. I then went to the front station and spoke with a man there. I explained that we came in based on the website and the phone confirmation and asked if an adjustment could be made. He acknowledged that the website needs to be corrected, but still said no adjustment could be made. When I explained that my daughter had called ahead to confirm, he said no one there would have told her lunch pricing was until 4:00 PM and asked who told her that. I would not know the name of the person who answered the phone, but his response felt dismissive, disrespectful, and not helpful. The food itself was also disappointing. Every item we tried lacked flavor. The sushi rolls were bland, especially the rice, and the rice and fish tasted lower quality and not flavorful. Overall, the food was subpar even for buffet-style dining. We have been to several Asian buffets, and this was not a place we would choose to return to. The atmosphere also felt uncomfortable at times. While staff were putting food out at the buffet, there was loud communication between staff, including someone speaking over an intercom or speaker system near the buffet area. I have not experienced that in a buffet restaurant before, and it was distracting while we were trying to eat. Overall, this was disappointing. At the very least, if the customer service had been handled well, it may have softened the experience. Instead, the pricing issue, lack of adjustment, food quality, and atmosphere made the whole visit feel awful. If the lunch cutoff is 3:45 PM, the website and phone information should clearly say that. Customers should not be charged dinner pricing when they relied on the restaurant’s own posted online hours and phone confirmation. I was really hoping this would be a good local place for us because we live nearby, but after this experience, I do not recommend this restaurant. I included photos to show the website lunch hours, call logs, receipt time, and the in-restaurant sign showing the different lunch cutoff. Meal type: Lunch Price per person: $20–30 Food: 1 Service: 1 Atmosphere: 1

Ответ владельца 2 месяца назад

Hi Jane, Thank you for taking the time to share such detailed feedback. We're truly sorry to hear about your experience and understand why you were frustrated. First, we sincerely apologize for the confusion regarding our lunch hours. You're absolutely right that our website should accurately reflect our current pricing schedule. We appreciate you bringing this to our attention, and we have already updated our website so that it clearly states lunch pricing ends at **3:45 PM**. We also apologize for any inconsistent information you may have received over the phone. We're equally sorry that our response at the front desk left you feeling unheard. That is not the level of hospitality we strive to provide, and we will use your feedback as a coaching opportunity with our team to ensure concerns are handled with greater professionalism and empathy. We're also disappointed to hear that the food and overall atmosphere did not meet your expectations. Your comments regarding the sushi, buffet flavors, and communication in the dining room have been shared with our management and kitchen teams as we continue working to improve the guest experience. Thank you again for bringing these issues to our attention. We appreciate your honest feedback and wish you all the best.

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JennyVille 3 месяца назад на Google

Just moved to Fargo, and my mother wanted to take me here because she said it was a newer spot and they had good food. Little did I know, this was going to be the best dining experience I’ve had in a while! We called and were told wait time was twenty mins or so. We got there and it was packed to the brim and somehow, ended up getting sat in under twenty mins. (Which I know probably won’t always be the case.) But, I tried the station where you pick your meat, sauce, veggies and noodles for the chefs to cook right in front of you. I didn’t put any sauce on as I was going to just add soy sauce at the table, but it by itself was so amazing. I can’t even begin to describe to you how delicious it was. You just have to try it yourself. But, I mainly filled up on all the DELICIOUS, different sushi rolls they had! I almost had one of each, and the Nigiri was just.. mm! Chef’s kiss, cherry on top, whatever you want to say. It was so top of the line. I LOVE Eel!! I can not wait to come back!!! Thank you!! Meal type: Dinner Food: 5 Service: 5 Atmosphere: 5 Vegetarian offerings: Large vegetarian selection

Ответ владельца 3 месяца назад

Hi Jenny, Thank you so much for your amazing review! We’re really happy to hear your first visit to Fargo turned into such a great dining experience. It’s wonderful to know you enjoyed the grill, sushi, and nigiri—especially the eel! We’re glad everything stood out for you, from the flavors to the quick seating during a busy time. We truly appreciate your kind words and can’t wait to welcome you back again soon!

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Fifi Yanti 3 месяца назад на Google

Absolutely amazing experience! The food was incredibly fresh, beautifully presented, and full of flavor. Everything tasted delicious and the quality was excellent. Definitely one of the best buffet places I’ve tried. Highly recommend! Food: 5 Service: 5 Atmosphere: 5

Ответ владельца 3 месяца назад

Hi Fifi, Thank you so much for your amazing review and for sharing your photos! We're thrilled to hear that you enjoyed the freshness, presentation, and quality of our food. It’s especially wonderful to know that our sushi stood out and helped make your experience memorable. Our team works hard every day to provide fresh, flavorful dishes and a great dining experience, so your kind words truly mean a lot to us. Thank you for your recommendation and support. We look forward to welcoming you back again soon!

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+1 701-532-3988

Китайская, Морепродукты, Подходит для вегетарианцев

₽₽₽₽ Стоимость на одного гостя $20-$30

3155 45th St S

Фарго, Северная Дакота, США

Адрес

3155 45th St S, Фарго, Северная Дакота, США

Особенности

Возможна оплата картами Нет доставки Wi-Fi Еда навынос Нет услуги бронирования столиков Доступ для кресел-каталок

Режим работы

ПонедельникПн	11:00-21:30
ВторникВт	Закрыт
СредаСр	11:00-21:30
ЧетвергЧт	11:00-21:30
ПятницаПт	11:00-21:30
СубботаСб	11:00-21:30
ВоскресеньеВс	11:00-21:30

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