Meal type: Other Price per person: CA$30–40 Food: 5 Service: 5 Recommended dishes: Pizza Garnie Frites Ognions Français
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Not happy3 месяца назад на Restaurant Guru
If I could rate this restaurant a zero star, I would have. I have never had such poor customer service in my entire life. It started with the person on the phone refusing to substitute mushrooms from onions on our pizza. So, not a big deal, I paid extra for onions and asked they not put mushrooms on my pizza. I was quoted a total of $48.00. Delivery person (friendly guy) arrived with a medium pizza for a total of $37. I advised him that it was the wrong size. He suggests I call the restaurant. I call the restaurant while the driver remains onsite. Girl on the phone argues with me telling me I ordered a medium pizza. I ask to speak to the manager. Here is where everything goes from bad to worst. Manager was automatically rude, confrontational and would not let me explain the situation. He kept repeating “ You listen to me. You listen to me”. I was able to get a few words him just explaining I needed a new pizza. He told me to stop yelling at him which was not the case. When I asked him what the restaurant was going to do for me his response was “ you know what I’m going to do for you, this….” And hung up. Driver wasn’t sure what to do so I told him to leave. Pizza was still with me. Managers calls me back shortly after the driver left and while swearing and yelling told me he was calling the police for theft for not having paid for the medium pizza. We had no intention of eating the pizza at this point. 20 mins later, police actually arrived at the door of our Airbnb. I proceeded to telling them the story (completely different story they had gotten from the manager). The officers were in disbelief that they had been called for this. They took the pizza back to the restaurant. I proceeded to going to get food for my 4 children at a nearby A&W. I have never experienced anything like this. I am hoping the owners are made aware of who is running their restaurant. Perhaps the managers needs to find a new career that doesn’t involve dealing with the public.