Pokeworks

M., reading your update made our day. It means a lot that corporate followed through and that you felt heard enough to give this a fresh start.We’re glad the credit was something you could use, and we hope your next Pokeworks meal is exactly the kind of experience you were looking for from the start. Swing back in anytime—looking forward to wowing you again.

Thank you for being a loyal guest for the past two years and for taking the time to share your feedback, Steph. We're truly sorry to hear that your recent visits haven't reflected the experience you've come to expect from us.Providing friendly service and fresh, high-quality ingredients are our top priorities, so it's disappointing to hear we've fallen short. Our fish is freshly cut daily. When a newly prepared container is placed on the service line, it may not feel as chilled as one that has been on the refrigerated line longer, but we closely monitor our food temperatures to ensure everything is stored and served safely while maintaining freshness.Your comments about the customer service are equally important, and we'll be sharing this feedback with our team to ensure every guest is welcomed and appreciated from the moment they walk through our doors.We sincerely appreciate your loyalty over the years and hope you'll give us another opportunity to earn back your trust. We look forward to providing you with the fresh food and friendly service you remember.

Aloha MissfitFL, Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your tuna bowl. However, we sincerely apologize that the strawberry milk tea did not meet your expectations. Your feedback is invaluable, and we will certainly look into this matter to ensure we provide the best quality beverages. We appreciate your support and hope to welcome you back to Pokeworks soon for another delicious meal! Mahalo for your understanding and feedback.