Pollo Tropical

Hi Nick D, Thank you for taking the time to share your feedback with us. I'm sorry to hear about your recent experience at our drive-thru and the inconvenience it caused. We strive to provide a smooth and efficient service, and it's clear we fell short in this instance. Your comments about the ordering system are important to us, and we'll be looking into this issue to ensure it doesn't happen again. We appreciate your patience and hope to serve you better in the future. Best regards, Pollo Tropical Customer Service Team

Dear Bibi Cortazar, Thank you for taking the time to share your experience with us. We sincerely apologize for the disappointment and inconvenience you faced with your recent order. It is concerning to hear about the quality of the food you received, and we understand how frustrating it must have been, especially since you had to make alternative arrangements for your kids. At Pollo Tropical, we strive to provide our customers with high-quality meals and service, and it is clear that we fell short in your case. Your feedback is invaluable to us, and we will be addressing this issue with our team to ensure it does not happen again. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future. Warm regards, Pollo Tropical Customer Service Team