Pollo Tropical

Dear Soul And Rituals, Thank you so much for taking the time to share your wonderful experience at Pollo Tropical! We are thrilled to hear that you enjoyed the fresh food, clean environment, and outstanding service. It’s fantastic to know that Osmany made such a positive impression with his kindness and professionalism. We are proud to have team members who genuinely care about our customers and their experience. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering exceptional service. We look forward to welcoming you back for another great visit soon! Warm regards, The Pollo Tropical Team

Hi Steve, Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your recent experiences at our Jupiter location. It's disappointing to learn that the quality of our food did not meet your expectations, especially since you've been a loyal customer for so long. We strive to provide delicious and consistent meals at all our locations, and it's clear we fell short during your visits. Your feedback is invaluable, and we will be addressing these concerns with our team to ensure improvements are made. We hope you'll consider giving us another chance in the future. Your satisfaction is important to us, and we would love the opportunity to make things right. Thank you again for your feedback. Best regards, Pollo Tropical Customer Service Team