Pollo Tropical

Dear Lenora, Thank you for taking the time to share your experience with us. We sincerely apologize for the service you received during your recent visit. It is important to us that every customer feels welcomed and valued, and we are sorry to hear that this was not the case for you. We appreciate your feedback regarding the service at our drive-thru and will address this matter with our team to ensure improvements are made. Your satisfaction is important, and we want to make sure that your future visits are more enjoyable. If you would like to discuss this further, please feel free to reach out to our customer service team. We are here to listen and assist you in any way we can. Thank you for your continued support and for bringing this to our attention. We hope to have the opportunity to serve you better in the future. Warm regards, [Your Name] Pollo Tropical Customer Service Team

Dear David Bratt, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with your Churrasco steak order. It's disappointing to hear that the chimichurri sauce was missing, as it is an essential part of the dish. We strive to provide our customers with the best possible experience, and it seems we fell short in this instance. Your feedback is invaluable, and we will be addressing this issue with our team to ensure it does not happen again in the future. Please know that we are committed to improving our service and appreciate your input. If you have any further concerns or suggestions, feel free to reach out to us directly. Thank you for bringing this to our attention. Sincerely, The Pollo Tropical Team

Hello thesa8nt1, Thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed the food at our restaurant, but we're truly sorry to learn about your experience with our service team. Providing excellent customer service is very important to us, and we apologize for any inconvenience you felt during your visit. Your comments are invaluable, and we will address this with our team to ensure we improve our service. We hope you will consider visiting us again in the future, as we would love the opportunity to provide you with a better experience. Thank you once again for your feedback. Best regards, The Pollo Tropical Team