Portillo's Elgin

Hi Enrique, I'm truly sorry to hear about your recent experience at our Elgin location. It sounds like you faced a frustrating wait, and I apologize for the inconvenience this caused. We strive to provide prompt service, and it's disappointing to know we fell short during your visit. I'm also very concerned to hear about the upset stomachs you and your family experienced. Your health and safety are extremely important to us, and I want to assure you that we take such matters seriously. Please contact out guest services team at www.portillos.com/contactus/ Thank you for bringing this to our attention. We value your feedback and are committed to making improvements. Thank you, Portillo’s Guest Services

Hi Emily, Thanks for reaching out. We're thrilled to hear that you and your husband enjoyed our spicy beef sandwich and Chicago-Style hot dog! It's wonderful to know that the fries and onion rings hit the spot too. We're glad you appreciated our merch area and found our lobby clean and welcoming. Our team strives for professionalism, and it's great to hear they took care of the minor issue with your shake. We can't wait to welcome you back for another delicious visit when you're in town again. Until then, we'll keep the Italian beef sandwiches ready for your next craving! Thank you, Portillo’s Guest Services

Thank you so much!