Post Ranch Inn

Dear Attitude Success, Greetings from Big Sur. We thank you for being a valued Centurion member and we appreciate your review. We are sorry to learn that you were kept waiting during your visit. Our Director of Guest Relations was on his way down the hill when he learned you were hoping to speak with him. Unfortunately, you had left before he arrived and we’re sorry that we missed the chance to connect with you. In respecting the privacy of those staying with us, unscheduled property tours are typically not available. It sounds as though our team member was trying to accommodate your request by reaching out to a manager, though in hindsight, we should have communicated more clearly that a walk-in tour would likely not be possible. We regret that this resulted in a disappointing first impression, particularly as you were considering a stay with us. Should your travels bring you back to Big Sur, we hope you might reconsider and allow us the opportunity to welcome you as our guest. In the spirit of hospitality, Tim LeeGeneral Manager

Dear Gary, Big Sur is a magical destination, especially for those who unplug from daily life and embrace the opportunity to reset the body and soul by reconnecting with nature and taking in the majestic landscapes that surround us. We thank you for sharing your experience and letting others know what they can look forward to when joining us. We’re especially pleased that you explored our expansive grounds and took advantage of the many experiences that await, including our always-popular falconry experience. On behalf of your many Post Ranch Inn friends, the pleasure was ours and we hope the months and years ahead bring us together again. In the spirit of hospitality, Tim Lee General Manager

Dear Bob Guila, We thank you for your many years of loyalty and appreciate you taking the time to share such candid feedback. We are saddened to learn of the impressions left during your most recent visit and are sorry that the experience fell short of what you have come to know and expect from Post Ranch Inn over the past two decades. While we continue to invest in the guest experience, including the recent debut of our reimagined spa, we recognize from your comments that there were aspects of this visit that did not reflect the experience you have treasured through the years. Should your time allow, I would welcome the opportunity to speak by phone so that I can learn more about your visit and offer a more personal apology for the moments that disappointed you. My contact details are provided below, and I hope you will use that email address to share your contact information and a convenient time for us to connect. We thank you once more for your longstanding loyalty, and I hope to have the opportunity to speak with you in the days ahead.In the spirit of hospitality,Tim LeeGeneral Manager timlee@postranchinn.com