Prime Steak & Seafood

Thank you for taking the time to share your experience in such detail. We’re truly sorry to hear that your visit to Prime was disappointing and did not reflect the standards we aim to deliver.Waiting over 45 minutes for food and experiencing delays with your drinks is unacceptable, and we sincerely apologize for the inconvenience. We also regret that the fish dishes did not meet your expectations — both in flavor and portion size. Your feedback about the overpowering spice in the cod dish, undercooked vegetables, and lack of clear communication from the server is valuable, and we will be reviewing this closely with our kitchen and front-of-house teams.Additionally, we appreciate you bringing attention to issues with the facilities and overall atmosphere, including the door noise and presence of flies. These are concerns we take seriously, and we’re already looking into solutions to ensure a more comfortable dining environment.We completely understand your frustration, especially after choosing to dine with us based on positive reviews and expectations of a quality local experience. While we strive to offer high-quality dishes across our menu not just meats it’s clear we missed the mark during your visit.We genuinely appreciate your honest feedback, and while we regret the circumstances, your comments will help us improve. We do hope you might consider giving us another chance in the future, and if so, please feel free to reach out to us directly we’d love the opportunity to make it right.Sincerely,The Prime Team