RAMENARA

Hi Shobitha, Thank you for taking the time to share your feedback. We are sorry to hear that your visit did not meet your expectations. However, we would like to provide some additional context for other readers. When you contacted us by phone after being unable to secure a reservation online, our team explained both our children's policy and the available timing options. We also advised that arriving with sufficient time before the 8:30pm cut-off would allow for a more relaxed dining experience. Upon arrival, this was acknowledged by your party. As communicated both before and during your visit, we had a confirmed reservation immediately following your dining slot, which meant we were unable to extend your seating beyond the agreed time. We apply our policies consistently to all guests and do not provide preferential treatment. We are disappointed to hear that you felt rushed, as that was never our intention. We always strive to provide every guest with a welcoming and enjoyable experience within the operational constraints communicated at the time of booking. Ahmed & Pav