Rascal

Hi Burke, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and that we let you down. Finding a hair in a meal is unacceptable, and we completely understand your disappointment. While we’re pleased our team apologised and replaced your burger immediately, we’re sorry this didn’t restore your confidence. We also take your comments regarding the interaction you observed in the kitchen very seriously. That is certainly not the impression we want to leave with any guest, and we’ve already addressed this with the team. We have strict food safety and hygiene procedures in place, and your feedback has prompted us to review them again with all kitchen staff. We’re also sorry to hear you felt unwell afterwards and hope you’re feeling much better now. We’d appreciate the opportunity to speak with you directly so we can better understand what happened and make things right. If you’re willing, please contact us at hello@eatrascal.com.au with your contact details. Thank you again for bringing this to our attention.

Hey there, Mack Murphy! Thanks for your vote of support. Loving the positive feedback you've kindly shared and soooo pleased to know we were able to contribute to your gruelling uni degree. We're DEFINITELY the place to go when needing to fight Uni burnout!