Red Robin Gourmet Burgers and Brews

Name: Red Robin Gourmet Burgers and Brews
Address: 404-A Sun Valley Mall, Конкорд, Калифорния, США
Telephone: +19256719315
Price range: $$
Rating: 4.8

2623 оценки

№171 из 500 ресторанов в Конкорде

ЗакрытоОткроется в 11:00

Обновлено 3 месяца назад

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В этом ресторане предлагают аппетитную пиццу, луковые кольца и чизбургеры. Из напитков здесь стоит попробовать вкусный виски или неплохой рутбир. Обязательно закажите хороший клубничный лимонад, кофе или шипучка. Гости отрицательно отзываются о флия.

В Red Robin Gourmet Burgers and Brews вы можете взять еду с собой или сделать заказ на дом. Большинство посетителей считают, что распорядитель здесь креативный. В этом месте приятный сервис. Цены здесь средние. По отзывам клиентов, в этом заведении потрясающий интерьер и спокойная атмосфера, но гости невысоко оценили этот ресторан на Google.

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(3.6/5)

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(3.8/5)

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Gabriella 6 месяцев назад на Google

After hours of shopping at the mall we decided to grab a bite walked in and instead of the host greeting us I greeted him first. He scanned my husband, daughter and I and instead of welcoming us he said “3?” I said yes please he literally sighed and said “let me go check” as if the restaurant was packed. The restaurant had a whole bunch of empty booths and tables and no one ahead of us. He seemed very annoyed with our presence. I have years of restaurant experience, I’ve been a host a bartender, server and a Manager and I would never make a customer feel this way. We felt discriminated, we felt like he didnt think we were able to afford this place. To the Caucasian young male host that was there Saturday April 6 around 3pm please don’t judge a family by the way they look. Since you guys had good reviews we were ready to spend some money but the way you treated us made us leave and spend our money some where else. Do better please . Service: 1 Atmosphere: 1

Ответ владельца 6 месяцев назад

We're deeply concerned about your experience and take discrimination claims seriously. Please contact us at 877-733-6543 or Guest-support@redrobin.com to share more details. Your feedback helps us ensure a welcoming environment for all our guests.

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Brandon W 7 месяцев назад на Google

My partner and I are locals to this red Robin location. We go here 3 to 4 times a month. Today’s service was horrible. Not to mention the last time we went in there, we kept saying, the main server, touching his face, rubbing his eyes and continuing to serve food So needless to say, we left after I brought it to the managers attention. On this particular day we went in around 11:15 AM I ordered a burger with the blue cheese. See how they no longer have the blue ribbon, burger, and mind you this new burger is not as good. They need to bring the old one back. My partner got the burger with the fried jalapeños on it. With our meals, we both got the endless fries, which is one of the main reasons why we go there because no other restaurant serves steak fries like they do. Unfortunately, and most disappointing we never received any type of offer For a refill on fries so needless to say I did not get my full french fry experience that I was so looking forward to due to the poor customer service we received. short staffed seemed as though they were short staffed. What we assumed to be, the Manager was literally running around trying to cover tables as where our original server Was assigned or decided to take a larger group in the back of the restaurant. For the minimum amount of red Robin locations that there are in the bay area. It really does seem like this location is slipping, not only in quality and food, but customer service most importantly. If anyone from the corporate office just so happens to read this review i’m sure the public would agree that you need to rethink your business concept and layout of your few locations that you have left in the Bay Area. With the downfall of TGI FRIDAY’s it seem as Red Robin will be the next to fall! Meal type: Lunch Price per person: $40–50 Food: 3 Service: 1 Atmosphere: 2

Ответ владельца 6 месяцев назад

We're sorry to hear about not receiving the bottomless fries, Brandon. We also want to address your concerns regarding the missing items from your order. That is not the experience we aim to provide, and we take your feedback seriously. Please reach out to us at Guest-support@redrobin.com or call us at 877-733-6543 so we can make this right.

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Dante Colon 7 месяцев назад на Google

This review is for Angelina. Angelina, I won't lie. I complained about my food being warm. My kids Mac and Cheese being cold. Our drinks coming when our food came. I turned to flag you down, but I noticed something. You bussing tables and taking orders. You were running around with you head cut off. You were the only one. There was one person helping you get food out, I forgot her name. But you were doing more than you can chew and handling it like a champ. I respect that. What I dont respect is your manager not helping you at all. Not going around making sure everyone is satisfied. NO! Instead hes up there at the potium holding hands with it and grabbing To-go Orders/DoorDash. Hearing others complain about you not serving them in a timely fashion is not your fault. That's your GM not taking lead like he supposed to do and I hope you don't think that at all. You did the best you could and thats why we were calm about everything and did no say a word. What was truly heartbreaking was when I flagged you down to say something possitive and "Is verything ok? Did I do something wrong?" That shouldn't have come out your mouth or any server. Once I told you how we appreciated you for handling how customers were treating you and taking complaints to the face like champ, you wanted to cry and that would have been ok with us. But you held it in, took a deep breath and thank us for working with you. You did an amazing job and dont forget it. Food: 1 Service: 5 Atmosphere: 1

Ответ владельца 7 месяцев назад

We're very disappointed to read your review, Dante. We want all of our guests to have a wonderful experience, and we clearly fell short here. Please email Guest-support@redrobin.com or call us at 877-733-6543 so we can speak with you further.

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Red Robin Gourmet Burgers and Brews на карте

404-A Sun Valley Mall

Конкорд, Калифорния, США

Адрес

404-A Sun Valley Mall, Конкорд, Калифорния, США

Особенности

Возможна оплата картами Нет услуги бронирования столиков Доставка еды Еда навынос Доступ для кресел-каталок ТВ Wi-Fi Парковка

Режим работы

ПонедельникПн	11:00-22:00
ВторникВт	11:00-22:00
СредаСр	11:00-22:00
ЧетвергЧт	11:00-22:00
ПятницаПт	11:00-22:00
СубботаСб	11:00-22:00
ВоскресеньеВс	11:00-20:00

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