Restaurant Can Ribera

Dear Teesi, Thank you for taking the time to review your recent stay. We are truly sorry to hear that your visit to Restaurante Can Ribera fell short of expectations. Our aim is to provide an outstanding dining experience, from the moment our guests arrive until the completion of their meal, and we regret that we did not deliver on this occasion. We understand that waiting to be served can be frustrating, especially when looking forward to a meal in a relaxing environment. Our intention is to create a seamless experience, showcasing the symbiosis of innovation, flavour and Mallorcan tradition, and it is clear we missed the mark during your visit. We are sincerely sorry that the service did not meet your expectations. We will follow up on this with our team to ensure that the attentive and prompt service we are known for is consistently provided to all our guests. We hope you welcome you back for an improved experience in the future. Kind regards Jossi Franco, Front office Manager

Dear Nasser, Thank you for sharing this feedback. We are delighted that you found the ambiance of our restaurant to your liking, and that the variety and presentation of our dishes added to your experience. Our aim is to combine the authenticity of Mallorcan cuisine with superior ingredients and meticulous preparation. We are sorry that some aspects of your experience did not meet your expectations. While we strive to maintain the highest culinary standards, ensuring each dish is served at its ideal temperature, we understand that this was not your experience and we extend our apologies. Moreover, we are committed to excellence in service and it seems we fell short during your visit. We appreciate your candid feedback as it allows us to continually improve our guest experience. Finally, we are genuinely sorry that the attentiveness and accuracy of our service did not reach our usual high standards, and we will follow up on this with our team. Nonetheless, it is great that the diverse culinary offerings and the enchanting design of our establishment contributed positively to your time with us. We hope that these aspects, along with our dedication to innovation and flavor, will encourage you to return. We are already looking forward to your next visit. Best wishes, Jossi Franco, Front office Manager